Resident satisfaction at Heka has increased in all areas. In the 2025 resident survey, 52% of respondents rated Heka as a good or excellent landlord, up from 39% in the previous year.
We inform our residents of any rental or other debts accrued also by text message. With the text messages, we aim to reach residents who have accrued rental debt or other debt to Heka more quickly and effectively so that their rent payment can be sorted out. We will continue to contact residents in case of problems with rent payments also by phone, email and letters.
This year, Heka is taking two important steps towards more ambitious energy efficiency work. Today, we were among the first to sign a new energy efficiency agreement and one of the first rental housing companies to adopt an energy management system in line with the ISO 50001 standard.
The cool and damp nights can feel cold after summer. Many people try to see if their radiators are already warm. In the autumn, when the heating comes on, it is often still warm enough outside that the radiators do not feel hot. Heka, however, has already begun the heating of homes.
As of 1 October 2025, our telephone customer service will be open from Monday to Thursday from 9:00 to 11:00.
In 2026, the average monthly rent of Heka’s regular apartments will be EUR 14.66 per square metre, which is 1.9% higher than in 2025.
Every year, Heka surveys its residents’ satisfaction with its housing services and resident activities through a tenant survey. We use the results to develop our operations.
Our e-service portal is now OmaHeka Resident Portal. You can use the OmaHeka e-services conveniently at any time, on any day of the week, without having to stand in line. Our video tutorials provide instructions on how to use the OmaHeka Resident Portal.
Some Heka apartments can be found on Oikotie.fi.
