Heka offers residents who are experiencing difficulties paying their rent several opportunities to manage the situation before the rental debt situation escalates to eviction. Our debt collection process is customer-oriented and flexible. Eviction is always the last-resort option.
As of October, Heka will start sending out debt collection text messages about unpaid rent.
Every year, Heka surveys its residents’ satisfaction with its housing services and resident activities through a tenant survey. We use the results to develop our housing services.
Towards the end of the year, a senior location with a total of 77 apartments will be completed for Heka in Laajasalo. People over the age of 55 may apply for housing in senior locations.
Become a recycling ambassador for your house and distribute biowaste bags and waste sorting guides to other residents. You can also do other actions to promote waste sorting, such as sharing relevant recycling topics within the building’s own communication channels.
We will gradually harmonise our tenants’ leases between over the coming years. This will involve updating the content of our lease agreements so that in future all of our tenants are subject to the same terms. The harmonisation will change some of the terms of our tenants’ lease agreements, but will not affect rent.
The aim of the harmonisation is to achieve better housing comfort as a result of all tenants being subject to the same agreement terms going forward.
The lease agreement harmonisation schedule will be pushed back slightly. According to the original schedule, the harmonisation of lease agreements was supposed to start in late May. The schedule change is due to reasons related to our customer information system.
The total number of apartments is 81, ranging from studios to family apartments of nearly a hundred floor square metres.
We will be harmonising our tenants’ lease agreements in stages over the coming years. This will involve updating the content of our lease agreements so that in future all of our tenants are subject to the same terms. Because of this, we will be preparing new lease agreements with our tenants for their current apartments, which will replace their existing lease agreements. The harmonisation will change some of the terms of our tenants’ lease agreements, but will not affect rent.
